Privacy Policy

Last updated: December 2024

At Vivido ("we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services.

1. Information We Collect

Personal Information

When you place an order, we collect:

  • Name and contact information (email, phone, address)
  • Payment information (processed securely by our payment provider)
  • Photos and images you upload for personalization

Automatically Collected Information

We automatically collect certain information when you visit our website, including:

  • IP address and device information
  • Browser type and settings
  • Browsing activity on our site

2. How We Use Your Photos

⚠️ Important Notice About Image Processing:

When you upload photos to create personalized products, please be aware that:

  • AI Processing: Your photos are processed using artificial intelligence (AI) and machine learning technologies to create your personalized artwork.
  • Third-Party AI Services: We use third-party AI service providers to process your images. These providers may include companies based outside the European Economic Area (EEA).
  • Data Transfer: Your images may be transferred to and processed on servers located outside of Europe, including in the United States and other countries.
  • Storage: Images may be temporarily stored by our AI service providers for processing purposes.

By uploading photos to our service, you consent to this processing.

3. Third-Party Service Providers

We work with the following types of third-party service providers:

  • AI/Image Processing: To transform your photos into personalized artwork
  • Print-on-Demand Partners: To manufacture and ship your products
  • Payment Processors: To securely process your payments
  • Analytics Providers: To understand how visitors use our website
  • Email Service Providers: To send order confirmations and updates

These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

4. Data Retention

  • Order Information: We retain order information for as long as necessary to fulfill your order and comply with legal obligations.
  • Uploaded Images: Images are processed and may be retained by our AI service providers according to their data retention policies. We recommend not uploading images you are not comfortable being processed by third-party services.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data (subject to legal requirements)
  • Objection to processing
  • Data portability

To exercise these rights, please contact us at the email address below.

6. International Data Transfers

As mentioned above, your personal information, including uploaded images, may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.

By using our services, you consent to these international data transfers.

7. Children's Privacy

Our services are not intended for children under 16 years of age. If you upload photos of minors, you confirm that you are the parent or legal guardian and consent to the processing of those images as described in this policy.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@vivido.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.