Terms of service

Last updated: October 28, 2026

These Terms of Service ("Terms") apply to your access to and use of the Vivido website, products, personalization tools, previews, digital files, physical products, customer support, and related services (collectively, the "Services"). By using the Services or placing an order, you agree to these Terms and to our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree to these Terms, please do not use the Services or place an order.

1. About Vivido

Vivido creates personalized portraits and photo gifts from customer-provided photos: canvas, framed canvas and art prints, totes, pillows, mugs, ornaments, and digital copies of the designs. Our products are custom-made and produced through ecommerce, personalization, print, fulfillment, and shipping partners.

2. Eligibility

You must be at least the age of majority in your jurisdiction to place an order. The Services are not intended for children under 13. If you upload a photo that includes a child, you confirm that you are the child's parent or legal guardian or that you have the required permission to use and share that image.

3. Your Uploaded Content

You are responsible for any photo, image, name, date, phrase, instruction, review, or other content you upload, submit, or provide. By uploading content, you represent and warrant that:

  • You own the content or have all necessary rights and permissions to use it
  • You have permission from any person shown or identified in the content, including permission from a parent or legal guardian where required
  • The content does not violate copyright, trademark, privacy, publicity, personality, or other rights of any person or business
  • The content is not illegal, exploitative, abusive, hateful, threatening, defamatory, sexually explicit, or otherwise prohibited
  • The content does not include confidential information you do not have the right to share

You grant Vivido and our service providers a limited license to use, reproduce, process, modify, store, transmit, display, and create derivative works from your uploaded content as needed to provide the Services, create previews, produce your order, deliver digital files, provide customer support, prevent fraud, enforce policies, and comply with law.

We may refuse, cancel, suspend, or remove any order or content that we believe violates these Terms, violates law, infringes rights, creates safety or privacy concerns, or is otherwise inappropriate for our Services.

4. Previews, Personalization, and Your Choice of Design

You see your designs before you order. You are responsible for reviewing the design and order details before placing an order, including the selected design, shape, size, format, frame, spelling of any words, quantity, shipping address, and any other details.

Screen previews can vary from the final printed item because monitors, phone screens, browser settings, canvas and paper texture, ink, lighting, wrap or crop, and production processes all affect the final appearance. Small variations in color, brightness, texture, crop, and placement are normal and are not defects.

5. Custom Products, Our Happiness Promise, and Final Sale

Vivido products are personalized and made to order. Once printing starts, the physical product generally cannot be canceled, returned, exchanged, or refunded except as described in our Refund Policy or required by applicable law.

Where a refund is approved under our Happiness Promise, that refund is issued as Vivido store credit, not to the original payment method, unless applicable law requires otherwise.

6. Digital Copies

Every order includes a complimentary digital copy of your design. For refund purposes, the digital copy is valued at $19. Once the digital copy has been delivered or made available to you by email, download link, or other digital delivery method, it is a delivered digital good and cannot be returned, canceled, or refunded. If a refund, store credit, or cancellation is approved for the physical product after digital delivery, the $19 digital copy value may be retained or deducted from the refund or store credit, unless applicable law requires otherwise.

The digital copy is provided for personal, non-commercial use only. You may share it with family or post it on personal social media. You may not resell, redistribute, license, upload to stock sites, use it in commercial products, claim it as a trademark, or use it for advertising or business purposes without our written permission.

7. Orders, Payment, Pricing, and Promotions

Prices, discounts, shipping costs, taxes, product availability, and promotions may change at any time. We may correct errors, cancel orders, or refuse transactions if pricing, product, shipping, or checkout information is incorrect or incomplete.

You agree to provide accurate billing, shipping, contact, and payment information. You represent that you are authorized to use the payment method provided. Payment processing is handled by Shopify, payment processors, and related third-party services.

Promotional codes, discounts, and free shipping offers may have conditions, expiration dates, destination limits, product exclusions, or order minimums. If promotion terms conflict with these Terms, the promotion terms apply to that promotion.

8. Shipping and Delivery

Shipping and delivery estimates are not guarantees. Current printing and shipping information is described in our Shipping Policy. We are not responsible for carrier delays, weather delays, customs delays, failed delivery attempts, theft after delivery, or incorrect addresses entered at checkout.

Risk of loss for physical products passes to you when the product is transferred to the carrier, except where applicable law requires otherwise. We will help review tracking issues when possible.

9. Third-Party Services

We use third-party services to operate the website, process payments, host the store, upload and process images, create personalized previews, store files, produce products, ship orders, send emails and messages, provide reviews, prevent fraud, analyze traffic, and advertise products.

These third parties may include Shopify, payment processors, personalization and image-processing providers, cloud and infrastructure providers, print-on-demand and fulfillment partners, carriers, analytics providers, advertising platforms, email and SMS providers, support tools, review platforms, and other vendors. Technology, image-processing, and content-editing providers may include Google, OpenAI, Anthropic, APIMart, Replicate, ByteDance, Midjourney, Black Forest Labs, Stability AI, X, and comparable providers. These lists are not exhaustive, and providers and their subcontractors may change over time.

By using the Services or submitting content, you authorize Vivido to use these providers as needed to operate and provide the Services. Some act on our instructions, while others operate independently, and their processing may be governed by their own privacy policies and legal obligations. Third-party terms apply to you directly only when they are presented to you and govern a service you use directly. To the fullest extent allowed by law, Vivido is not responsible for third-party outages, errors, delays, or independent actions outside our control.

10. Relationship With Shopify

Our store is powered by Shopify. Shopify provides ecommerce hosting, checkout, payments, and related platform services. Purchases made in our store are made directly with Vivido, not Shopify. Shopify may process information according to Shopify's own terms and privacy policies.

11. Product Descriptions and Artistic Content

We try to describe products accurately, but we do not guarantee that product descriptions, images, colors, dimensions, pricing, or other content are error-free. Product images and mockups are examples and may differ from the final personalized product. Portrait styles are artistic interpretations of your photo; they are not a promise of exact likeness.

12. Intellectual Property

The website, brand name, logos, text, graphics, product designs, product descriptions, page layouts, and other content provided by Vivido are owned by Vivido or our licensors and are protected by intellectual property laws. You may not copy, reproduce, sell, modify, scrape, distribute, or exploit the Services or our content without written permission.

You retain whatever rights you have in the photos and content you upload, subject to the license you grant us to provide the Services. We do not claim ownership of your original uploaded photos.

13. Reviews, Feedback, and Public Submissions

By submitting a review, testimonial, photo, or video, you confirm it is truthful and that you have permission from everyone shown, including a parent or guardian for any child. You give Vivido a worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, edit, reproduce, and share it on our website, in emails, on social media, and in advertising, with or without attribution or mention of the review platform. We may crop or format it, use your chosen display name or no name, and will not publish your email or materially change the meaning of your review.

14. Prohibited Uses

You may not use the Services to:

  • Violate any law or regulation
  • Infringe or violate the rights of others
  • Upload content you do not have permission to use
  • Upload illegal, exploitative, abusive, hateful, threatening, defamatory, sexually explicit, or harmful content
  • Impersonate another person or misrepresent your identity
  • Interfere with the security or operation of the website
  • Scrape, copy, resell, or commercially exploit the Services or delivered artwork
  • Submit false, misleading, or fraudulent information

15. Disclaimer of Warranties

Except as expressly stated by Vivido, the Services and products are provided "as is" and "as available" to the fullest extent allowed by law. We do not guarantee that the Services will be uninterrupted, error-free, secure, or that every preview or product will meet your subjective expectations. Some jurisdictions do not allow certain disclaimers, so some of these limitations may not apply to you.

16. Limitation of Liability

To the fullest extent allowed by law, Vivido and our owners, employees, contractors, service providers, partners, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost data, replacement costs, emotional distress, or similar damages arising from your use of the Services or products.

To the fullest extent allowed by law, our total liability for any claim related to an order will not exceed the amount you paid to Vivido for the product giving rise to the claim, excluding any non-refundable delivered digital copy value, shipping charges, taxes, discounts, and third-party fees.

17. Indemnification

You agree to defend, indemnify, and hold harmless Vivido, Shopify, and our respective owners, employees, contractors, service providers, partners, and affiliates from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from your breach of these Terms, your uploaded content, your violation of law, your misuse of the Services, or your violation of another person's rights.

18. Changes to the Services and Terms

We may update, suspend, discontinue, or change any part of the Services or these Terms at any time. Updated Terms will be posted on this page with a new "Last updated" date. Your continued use of the Services after changes are posted means you accept the updated Terms.

19. Governing Law

These Terms and any dispute relating to the Services or products will be governed by the laws of the jurisdiction where Vivido is established, without regard to conflict of law rules, except where mandatory consumer protection law requires otherwise.

20. Severability

If any part of these Terms is found invalid or unenforceable, the remaining parts will remain in effect to the fullest extent permitted by law.

21. Contact Information

Questions about these Terms should be sent to info@vividostore.com.

Vivido
20619 Torrence Chapel Rd Suite 116 #1239
Cornelius, NC 28031
United States